WHAT OUR MEMBERS ARE SAYING
At Waverley Oaks, we take pride in our mission to provide you with a Club that all ages can enjoy, from students to seniors, and together as a family. Our team is committed to providing the best experience possible for our members, and we are honored to be recognized by MXM as one of the top 50 Clubs in North America for Exceptional Member Experience!
From our wide range of programs to our encouraging community, we aim to be more than just a gym. We strive to be a home away from home where your wellness goals come to life.
But it’s our members’ success stories that truly reflect the heart of what we do. Over the past 40+ years, we’ve celebrated thousands of inspiring journeys each one a testament to dedication, perseverance, and the power of positive change.
One such story is Mino’s. At the end of 2023, he joined Waverley Oaks with a clear goal: to take back control of his health and improve his quality of life. Through consistent exercise, mindful eating, and a commitment to change, Mino lost over 150 pounds and gained a renewed sense of energy and confidence.
From the Front Desk Staff to Instructors, our team is dedicated & passionate, taking pride in everything that we do.
Our Certified Fitness Professionals are experts in their field & trained to guide you to a healthier lifestyle.
Waverley Oaks isn’t just a Club but also a community. We strive to offer a comfortable & inspiring environment.
Arpita Rao
3 weeks ago
Jerry Twiggs
4 weeks ago
After a long membership at WOAC, I’ve come to the conclusion that the negatives significantly outweigh the positives. I’m posting under a pseudonym because I’m concerned about potential retribution from club management. These issues have been raised directly with staff and through member surveys, but there has been little improvement.
Management often points to decades of industry experience to justify how the club operates, but the day to day experience, especially in the mornings, tells a very different story. Overall, the facility feels consistently frustrating and poorly maintained.
Pros
• The morning front desk staff are friendly, dependable, and professional. They often end up cleaning up after the closing crew and deserve real recognition for it.
• WOAC is still one of the few gyms in the area with a full range of strength and cardio equipment.
• Sanitizing stations are set up throughout the facility, and there is a pool.
• Members are usually notified in advance about maintenance work and shutdowns.
Cons
• The closing crew regularly fails to clean or reset the facility, leaving morning staff and members to deal with it.
• Showers are often dirty at opening, with visible hair and debris. Management has mentioned difficulty hiring janitorial staff, but this has become a recurring problem. Examples observed: 12/1/2025, 1/16/2026, 2/5/2026, 3/10/2026, 4/15/2026, and 5/10/2026.
• The gym floor is frequently left in disarray overnight, especially on Monday, Tuesday, Wednesday, and Friday mornings. Used towels and water bottles are left all over. On one occasion, towels with a dried brown substance were left out overnight. Personal trainer clipboards with members’ private information, including weight and BMI, have also been left unattended.
• Equipment is rarely reracked properly. Kettlebells, dumbbells, boxes, and mats are often scattered around, creating safety issues and making it harder to find what you need. Examples observed: 2/9/2026, 2/19/2026, 3/12/2026, 3/13/2026, 4/17/2026, 5/4/2026, and 5/8/2026.
• Disinfecting supplies are inconsistently restocked, especially since January 2026. Wipe stations are often empty at opening, particularly near the bikes and windows on the main floor. Spray bottles sometimes seem so diluted they are barely effective, and paper towels frequently run out.
• Shower towels are thin, small, and rough. It often takes multiple towels just to dry off.
• Body wash and shampoo dispensers are often watered down to the point where they barely work. Examples observed: 12/21/2025, 1/19/2026, 3/14/2026, 4/27/2026, and 5/26/2026.
• About a third of the cardio equipment is partially broken, including some newer machines. Common issues include resistance controls not working, broken TVs, Bluetooth problems, and apps that don’t function.
• Mats, barbells, and dumbbells are often dirty and don’t appear to be cleaned regularly.
• HVAC issues make the upper cardio floor and both locker rooms very humid during the spring and summer, which makes the space uncomfortable.
• The pool reservation system feels uneven and poorly enforced. It mostly comes down to who can book fastest online, while some people seem to bypass the system without any consequence.
• Locker room soap dispensers are unreliable and are often empty or not working.
• The toilet paper is low quality and difficult to use.
• Locker room seating is limited, and the benches are narrow, which forces people to stack belongings in crowded spaces.
WOAC has the equipment and could be a great gym, but ongoing issues with cleanliness, maintenance, and basic operations continue to drag down the experience. What is most frustrating is that many of these problems seem fixable with better oversight and more consistent standards.
Management often points to decades of industry experience to justify how the club operates, but the day to day experience, especially in the mornings, tells a very different story. Overall, the facility feels consistently frustrating and poorly maintained.
Pros
• The morning front desk staff are friendly, dependable, and professional. They often end up cleaning up after the closing crew and deserve real recognition for it.
• WOAC is still one of the few gyms in the area with a full range of strength and cardio equipment.
• Sanitizing stations are set up throughout the facility, and there is a pool.
• Members are usually notified in advance about maintenance work and shutdowns.
Cons
• The closing crew regularly fails to clean or reset the facility, leaving morning staff and members to deal with it.
• Showers are often dirty at opening, with visible hair and debris. Management has mentioned difficulty hiring janitorial staff, but this has become a recurring problem. Examples observed: 12/1/2025, 1/16/2026, 2/5/2026, 3/10/2026, 4/15/2026, and 5/10/2026.
• The gym floor is frequently left in disarray overnight, especially on Monday, Tuesday, Wednesday, and Friday mornings. Used towels and water bottles are left all over. On one occasion, towels with a dried brown substance were left out overnight. Personal trainer clipboards with members’ private information, including weight and BMI, have also been left unattended.
• Equipment is rarely reracked properly. Kettlebells, dumbbells, boxes, and mats are often scattered around, creating safety issues and making it harder to find what you need. Examples observed: 2/9/2026, 2/19/2026, 3/12/2026, 3/13/2026, 4/17/2026, 5/4/2026, and 5/8/2026.
• Disinfecting supplies are inconsistently restocked, especially since January 2026. Wipe stations are often empty at opening, particularly near the bikes and windows on the main floor. Spray bottles sometimes seem so diluted they are barely effective, and paper towels frequently run out.
• Shower towels are thin, small, and rough. It often takes multiple towels just to dry off.
• Body wash and shampoo dispensers are often watered down to the point where they barely work. Examples observed: 12/21/2025, 1/19/2026, 3/14/2026, 4/27/2026, and 5/26/2026.
• About a third of the cardio equipment is partially broken, including some newer machines. Common issues include resistance controls not working, broken TVs, Bluetooth problems, and apps that don’t function.
• Mats, barbells, and dumbbells are often dirty and don’t appear to be cleaned regularly.
• HVAC issues make the upper cardio floor and both locker rooms very humid during the spring and summer, which makes the space uncomfortable.
• The pool reservation system feels uneven and poorly enforced. It mostly comes down to who can book fastest online, while some people seem to bypass the system without any consequence.
• Locker room soap dispensers are unreliable and are often empty or not working.
• The toilet paper is low quality and difficult to use.
• Locker room seating is limited, and the benches are narrow, which forces people to stack belongings in crowded spaces.
WOAC has the equipment and could be a great gym, but ongoing issues with cleanliness, maintenance, and basic operations continue to drag down the experience. What is most frustrating is that many of these problems seem fixable with better oversight and more consistent standards.
Jill Weisberg
3 months ago
Jeff Karon
3 months ago
Brandon Hopkins
3 months ago
Cate
4 months ago
I love Waverley Oaks, the aqua fitness classes and teachers, and I can’t say enough good things about my personal trainer, Tara.
Tara is incredibly knowledgeable, personable, and genuinely invested in helping me reach my goals in a way that feels smart, safe, and sustainable. She listens closely, meets me where I am, and knows exactly how to challenge me without pushing me past what’s right for my body.
One of the biggest game-changers for me has been her assisted stretch sessions. They don’t just feel amazing — they’ve helped both of us better understand what my body needs, which carries directly into my training sessions. It’s made my workouts more effective, and I feel more in tune with my body overall.
Tara is encouraging, attentive, and consistently reminds me to be mindful and to listen to what my body is telling me — while still helping me progress. Tara is both highly skilled and truly cares, as are my water fitness teachers--Dory, Carly, Joanne, and Vielka! All of the staff from trainers to desk and maintenance are wonderful!
Tara is incredibly knowledgeable, personable, and genuinely invested in helping me reach my goals in a way that feels smart, safe, and sustainable. She listens closely, meets me where I am, and knows exactly how to challenge me without pushing me past what’s right for my body.
One of the biggest game-changers for me has been her assisted stretch sessions. They don’t just feel amazing — they’ve helped both of us better understand what my body needs, which carries directly into my training sessions. It’s made my workouts more effective, and I feel more in tune with my body overall.
Tara is encouraging, attentive, and consistently reminds me to be mindful and to listen to what my body is telling me — while still helping me progress. Tara is both highly skilled and truly cares, as are my water fitness teachers--Dory, Carly, Joanne, and Vielka! All of the staff from trainers to desk and maintenance are wonderful!
Lu Zhang
4 months ago
I’ve had a great experience training with Tara — she is knowledgeable, motivating, and always attentive to proper form. Her sessions are challenging yet supportive, and I’ve felt stronger and more confident since working with her.
I also really enjoy the club itself. The facility is clean, well-equipped, and the staff is friendly. The variety of group classes is a huge plus and keeps workouts fun and engaging.
I also really enjoy the club itself. The facility is clean, well-equipped, and the staff is friendly. The variety of group classes is a huge plus and keeps workouts fun and engaging.
Steve Covert
4 months ago
This is a well run business that makes an obvious effort to maintain their facility.
I've been a member for a number of years. In that time I have taken some of the free classes, done personal exercise and recently decided to try using a personal trainer. The gym connected me with Tara Vasi last June. We met and she explained her philosophy, asked me about my goals and concerns. I decided to give it a try and have been very satisfied with the experience.
The only drawback is that the place is so well run that it's very popular so it's pretty busy at times.
I've been a member for a number of years. In that time I have taken some of the free classes, done personal exercise and recently decided to try using a personal trainer. The gym connected me with Tara Vasi last June. We met and she explained her philosophy, asked me about my goals and concerns. I decided to give it a try and have been very satisfied with the experience.
The only drawback is that the place is so well run that it's very popular so it's pretty busy at times.
Kelly Chronley
5 months ago
Been here for over a year - best gym i've every belonged to. clean, large enough to not be cluttered, great group and PT programs.
Mark Seneski
1 year ago
Shhhh.... best keep it a secret. This place is awesome.
Response from the owner 1 year ago
We can keep a secret 🙂
Reid Slavin
1 year ago
Saltwater pool, yoga classes, clean with great equipment. Wonderful staff and facilities!!
Chuck Provancher
1 year ago
Lots of machines, clean facilities, friendly staff.
Evelyn Dickson
1 year ago
Really glad I joined Waverley Oaks. I enjoy Zumba dancing classes,
water aerobics, lap swimming, and a variety of other classes. Good equipment also. I enjoy getting fit amongst motivated people of all ages and sizes.
water aerobics, lap swimming, and a variety of other classes. Good equipment also. I enjoy getting fit amongst motivated people of all ages and sizes.
Response from the owner 1 year ago
Thank you for the 5-Star review!
Brian McBride
1 year ago
Really nice, solid gym with recent upgrades. Has gotten crowded in 2025. Did they overdo the membership in January? Hope it will calm down. Has gotten harder to find free equipment lately.
Update 2026. Like the gym a lot. But dang it’s so busy after work and on weekends. Maybe pause the new memeberships?
Update 2026. Like the gym a lot. But dang it’s so busy after work and on weekends. Maybe pause the new memeberships?
Response from the owner 1 year ago
Hello Brian. Thank you for posting this review. The Club always sees a usage spike in the first quarter of the year and then things tend to "get back to normal" after that. We will continue to monitor things and make additional equipment purchases where needed!
Maria Consuelo Ventura Rodríguez
1 year ago
Response from the owner 1 year ago
Thank you for taking the time to post a review Maria!
Alyssa Himmelman
1 year ago
Great gym, probably the best I have ever been to! My only feedback is it seems like there is not enough cardio equipment - which you would think is insane of me to say if you have been here given they have an entire floor dedicated to cardio BUT this is the ONLY gym I have ever been to that during peak hours you cannot get on a treadmill or a stair master or any of the other cardio equipment. Its sort of a bummer having to sit around and wait for people to finish up but it is what it is and thats what I get for coming later in the day! This is a very clean gym, well maintained, friendly staff, great equipment, and very fair pricing for what they have to offer! 🙂 I would love to see a few more treadmills and or stairmasters if they could make it work but other than that I highly suggest this gym!!
Response from the owner 1 year ago
Hello Alyssa. Thank you for taking the time to write this nice review. We are looking into purchases of additional equipment for this winter. It is a well stocked cardio mezzanine but there might be room to get a couple more pieces up there!
Willam F Rasschaert
2 years ago
I really like the club. I use it daily for my workout programs and it's really nice place to go to. On the whole. It's very clean and very tidy. The one thing I would agree on is that there needs to be stronger control on how the Sauna and the Steam room are being used. A lot of the times it's very smelly and sometimes I can't even go into the sauna because of the smell. And it's not because they're not keeping it clean. It's because the members are going in there after their workouts and stinking up the place. They go in there with their clothes on before they work out so that they can look like they've been working out and then after they work out they come back in and stink up the place. Not even bothered to take their clothes off and shower. First. There was a rule of no cell phones and now that's been done away with. There needs to be more rules and they need to be enforced and followed. Part of its members themselves and how they treat the place and part of it is the management. They're not enforcing the rules that they set down.
But I like going there. It does what I needed to do and I'm very happy with going to the club. I have a trainer and he's very good and so I'm achieving all my fitness goals.
But I like going there. It does what I needed to do and I'm very happy with going to the club. I have a trainer and he's very good and so I'm achieving all my fitness goals.
Calvin Hobbs
2 years ago
Shhh....
This place is so good it should be a secret.
Best "gym' that I have been involved with in my 30+ years of training. 💪
I would Highly recommend the Waverly Oaks for young & old , Familia and singles.
But Shhhh....
☝️😎💯
This place is so good it should be a secret.
Best "gym' that I have been involved with in my 30+ years of training. 💪
I would Highly recommend the Waverly Oaks for young & old , Familia and singles.
But Shhhh....
☝️😎💯
David Robinson
2 years ago
Beautiful gym and outstanding staff, particularly my trainer, Chris Goode. If I could give 6 stars, I would!
Raute Piper
3 years ago
Ryan McDonnell
3 years ago
Medea Palandjian
3 years ago
I joined the club a few months ago and have to say it’s one of the best clubs I belong to! Pre-pandemic. I was a Boston sports club member, but they did end up closing. Once I started looking around at clubs in the area and came upon Waverly Oaks, it was totally clear this was the best choice. This was the best club around and had everything I was looking for. Their classes are amazing and there are plenty of them, either spinning, yoga, Pilates, body conditioning… Things are geared for all different levels, which is what I was looking for. The locker room is very clean, and one of my wants was a sauna or steam, and this club offers both! One of the best things I enjoy as well is that I’ve made some new friends and feel very welcomed overall. Can’t go wrong with Waverley oaks. Can’t recommended it enough!
lynnmcd61
3 years ago
I've been a member for 1.5 years and recently had personal life challenges and newly discovered food allergies that made nutrition choices significantly more challenging to manage.
I started working with Jessica Roy who has been very creative and thorough in helping me find/research foods I could eat as well as helping me better understand the building blocks of healthy eating. She's also been a great therapist and listens to the combination of physical activity and emotional ups and downs with great empathy. I feel more in control of my life based on her guidance and recommend working with her.
I started working with Jessica Roy who has been very creative and thorough in helping me find/research foods I could eat as well as helping me better understand the building blocks of healthy eating. She's also been a great therapist and listens to the combination of physical activity and emotional ups and downs with great empathy. I feel more in control of my life based on her guidance and recommend working with her.
Ryan S (RS)
3 years ago
Nutritionist Jessica Roy was an absolute pleasure to work with. Jessica was my nutritionist for almost 2 years. I have nothing but great things to say about Jessica. She is warm, personable, kind and knowledgeable. She is so approachable and understanding of everything involving nutrition and healthy eating. She aided me in my weight loss journey and I could not thank her enough. Jessica Roy is simple the best!!!